Shipping, Returns & Refunds Policy
Welcome to Needlic! We are committed to delivering exceptional service and quality products. Please read through our shipping, return, and refund policies below. These policies are designed to provide clarity and convenience for our customers, in accordance with Google Merchant Center’s requirements.
Returns & Refunds for Physical Products
- Returns are accepted within 30 days of receiving the product.
- The product must be in its original, unused condition, with all packaging and accessories intact.
- If the product is defective, damaged during shipping, or incorrect, you are eligible for a full refund or a replacement.
- Refunds will be processed within 15-30 days after we receive and inspect the returned item.
- For return requests, please contact our support team at Support@needlic.com.
Shipping Information
- Orders are shipped within 1-3 business days.
- Estimated delivery time: 5-10 business days, depending on your location.
- Tracking information will be provided once your order has been shipped.
Returns & Refunds for Digital Products
- Refunds for digital products are only applicable under the following circumstances:
- The product was not delivered or downloaded successfully.
- A technical issue that cannot be resolved by our support team.
- Refunds will not be issued after the product has been successfully downloaded or accessed unless there is a verified technical issue.
- If you encounter a technical issue, please contact our support team at Support@needlic.com.
- If the issue cannot be resolved within 7 days, you may be eligible for a refund.
- Refunds for digital products will be processed within 30 days after approval.
Contact Information
If you have any questions or need assistance, please reach out to our support team at Support@needlic.com.